Privacy policy

Last updated: 6 October 2026

Who we are

Somerville’s Home Services, Oatlands, Weybridge, Surrey KT13. We are the data controller for the information described here. You can reach us on 01932 932456 or at [email protected].

What we collect

If you fill in the quote form, we collect the details you type into it: your name, phone number, email address, postcode, which trade you need, and whatever you write in the details box. Nothing else is collected from that form.

If you call, text or message us on WhatsApp, we hold whatever you tell us, along with your phone number.

If you use the postcode checker, that happens entirely in your browser. The postcode is not sent to us or stored anywhere unless you go on to submit the form.

Why we use it, and our lawful basis

We use your details for one thing: to answer your enquiry and, if you go ahead, to arrange and carry out the work. We do not send marketing, and we do not add you to a mailing list.

Our lawful basis is legitimate interests — responding to someone who has asked us to quote for work — and, once you book, performance of a contract. Where we keep records for tax purposes, the basis is legal obligation.

Who else sees it

We don’t sell your details or share them for marketing. Three companies handle data as part of running this site:

• Web3Forms processes the quote form and forwards submissions to our inbox. Your submission passes through their servers.
• Cloudflare hosts this website. Like any web host, their servers record requests, including visitors’ IP addresses, for security and to keep the site running.
• Google Fonts supplies the typefaces this site uses. Your browser requests them from Google when the page loads, which means Google receives your IP address. We do not receive anything from this.

We also use ordinary email and phone services to reply to you.

How long we keep it

Enquiries that don’t turn into work are deleted within twelve months.

Records of work we have actually done — invoices, what was fitted, where — are kept for six years, which is how long HMRC requires business records to be retained.

Your rights

You can ask us to:

• tell you what we hold about you, and give you a copy;
• correct anything that’s wrong;
• delete it, where we’re not required to keep it;
• stop using it, or object to how we’re using it.

Ring or email us and we’ll sort it — there’s no form to fill in, and it costs nothing. We’ll respond within a month.

If you think we’ve handled your information badly and we haven’t put it right, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies and tracking

This site sets no cookies of its own. There is no analytics, no advertising pixels and no third-party tracking. That is why you aren’t being asked to accept anything.

Changes

If we change how any of this works — adding analytics, say, or a booking system — we’ll update this page and change the date at the top.